Grievance / Complaint Information
How to raise a complaint and what to expect.
How to register a complaint
Online
Log in to the portal and open Complaints.
Phone
Call the toll-free helpline 1800-180-1550 or 1912, 24×7.
In person
Visit your nearest sub-division office.
Escalation matrix
- Level 1 — Sub-division Officer (SDO)
- Level 2 — Executive Engineer (XEN)
- Level 3 — Consumer Grievance Redressal Forum (CGRF)
- Level 4 — Electricity Ombudsman
Resolution timelines follow the applicable regulatory standards of performance. Keep your complaint number for reference.