Frequently Asked Questions

The Log-In functionality on the home page validates the registered user against their username and password. Once validated, the consumer would be able to use the web self-service.

Steps

1. Consumer enters his username and password
2. On successful validation, he is able to access the portal functionalities

This feature enables consumer to retrieve their lost/forgotten password. The consumer is prompted to enter username, registered mobile number or email id on which an OTP would be sent. On entering the OTP and the new and confirm password, the account password will be reset. This functionality works in similar manner for both mobile app and web portal.

Steps

1. User clicks on forgot password link
2. The user is prompted to enter registered email id/ mobile number/ username
3. Once validated, an OTP is sent to that registered email id/ mobile number/ username
4. On OTP validation, the user can change his/her password and confirm the password

This feature helps consumer to add or remove accounts connected under single account number. When consumer clicks on add account, he has to enter a valid account number. On entering a valid account number, an OTP will be sent to the registered mobile number linked to the new account to be added. On successful validation, the new account is added under a particular username. When you click on the view icon under action, the dashboard pertaining to that particular account can be viewed.

Steps

1. On successful login, the user is directed to the dashboard page
2. On clicking accounts, the user is directed to manage accounts page
3. The user is able to select his billing preferences, pay bill, view dashboard pertaining to that account and delink account linked under that particular username.

This functionality helps the consumer update his/ her registered mobile number and registered email id.

Steps

1. The user clicks on the manage profile tab
2. The user clicks on update profile button
3. The user is redirected to UPPCL site for updating profile changes

On consumption page, the graphs are displayed as per user selections- Yearly, Monthly (Calendar month) Daily, Weekly and Hourly.

This functionality provides consumers a tabulated view of their last 12 months’ bill along with the pdf download of the detailed bill. There is also a graph showing the billing trend in a bar chart format.

This functionality helps consumers register complaints related to supply, meter and billing. The consumer can also track an existing complaint by click on track complaint and selecting appropriate complaint tracking number.

This functionality helps consumer view his TOU/TOD usage patterns. Different TOU/TOD slabs are distinguished by different color coding so that the consumer is able to visualize his/her consumption in different TOU/ TOD slabs.

This functionality helps consumer view his consumption and generation data if he is a net metering consumer. The consumer will be able to see how much energy he has consumed and how much energy he was able to send back to the grid.

This functionality helps consumer view his alerts and notifications. This functionality stores the notifications and alerts that were generated from the MDM and Billing systems. The latest alerts and notifications will be displayed first and others as per dates.

This functionality helps consumers view their recharge history in case of prepaid users. This functionality enables the consumer to view his last recharge amount, payment reference number, payment date and units consumed.

This functionality helps consumer get an estimated value of his consumption for a month based on his average consumption. Average is calculated using actual daily usage of month and using this average value estimated consumption is calculated. Till current day consumption graph is shown with bold lines using values of daily actual consumption and after current date graph is shown with dotted lines using calculated estimate consumption values.